Customer Relationship Management
Cloud is a key enabler of digital business models, big data, and analytics. Establishing a cloud infrastructure through IaaS, PaaS or SaaS improves internal processes by facilitating cost reduction, optimizing service delivery, and increasing organizational agility, as well as optimize external performance by enabling business innovation, increasing market responsiveness, and enhancing customer service.
KMM has extensive experience in implementing Salesforce and Microsoft Dynamics 365 based solutions for its clients across the commercial and government space. KMM follows an Innovation-led and experience-based approach to Salesforce and MS Dynamics 365 work with the support of its highly experienced and certified staff members. KMM uses an agile development process to develop, enhance, and maintain a Salesforce and MS Dynamics 365 environment and suite of applications to support mission-critical functions for the clients.
KMM solutions on Force.com are designed to bring the following benefits for its clients:
- Increased business efficiency by reducing manual tasks
- Streamlined business processes
- No infrastructure to procure, build or support and thereby reducing the Ops cost
- Highly flexible to address customer needs in a very short amount of time.
- Significantly accelerated speed of deployment
- Reduced IT development effort
- Automatic and no-cost upgrades of the platform
- Removed dependency on legacy technology resources
- Significantly reduced point to point integration
KMM offers services for Dynamics 365 to help streamline migration to Dynamics 365 suite. KMM has extensive experience in data migration to Dynamics 365, cloud migration for Dynamics 365, and Data Replication Services for Dynamics 365. KMM can enable the migration to Dynamics 365 and enhance the customer experience online and curb cloud migration costs of data and metadata while the data replication services replicate Dynamics 365 data on-premise and cloud data store. KMM can enhance this into a business intelligence platform when combined with Power BI.
KMM’s Alliance with Salesforce & Microsoft:
KMM uses creativity, technology, strategy, and the power of partnership to help our clients transform impersonal transactions into trusted relationships. We are innovators, designers, and architects who build solutions that put business outcomes front and center. Together with Salesforce & Microsoft, we help our clients reimagine the way they engage with employees, suppliers, and customers
With a track record of collaboration & Integration, KMM can help organizations in their effort to achieve their business goals, whether it is through social, mobile, and open collaboration in the call center or enhanced data analysis and interaction with clients. KMM helps transform the customer journey and drive value by helping clients create the business process processes and a computing foundation needed to succeed in today’s customer-centric world.